July 14, 2011 § Leave a comment
Not long ago, an MLB batter was measured by three raw statistics: batting average, home runs and RBI’s. These proved, time and time again, how players would be defined and measured. Things have since changed. Now, you have metrics such as on-base-percentage (OBP), slugging percentage (SLG) and on-base plus slugging (OPS). Unlike the batting average, OBP considers hits, walks, hit-by-pitches and sacrifice flies, and SLG concentrates on how much power a hitter has. SO, theoretically, a guy batting a measely.240 with a plethora of walks and sac flies could have an OBP of .360. Not too shabby.
Such is the case for social media metrics. Social media success has been judged by number of “Likes” on Facebook and number of “Followers” on Twitter. Sure, your 5000 fans are a great way to show you, indeed, have a social media presence. And look at all those followers you have. PHEW! What a socialite. But are these “Likes” and “Followers” adding value to your social media strategy, more importantly to your brand?
As “Likes” and “Followers” are the batting average and home runs of social media, statistics such as Clicks per Tweet, Actions per Follower or Fan, and Likes/Share per Post are the OBP and SLG. These metrics show how your audience receives and engages with your content. Do they click through the links that you post, and read what is on the other side? Do they share and ReTweet with their followers? A higher ReTweets per Tweet ratio can signal that your audience trusts the content you push, and Mentions per Tweet/Comments per Post is a leading indicator to measure the engagement that your messages insprire.
So, as you scour your metrics, looking for some ways to increase the total number of Followers or Likes, you should consider how to engage with those who already do. By sparking interaction and conversation, and having an audience that is willing to listen and take action, over time, your social media efforts will become the authority of your brand.
Remember, there’s 162 games in a season.
Direct Message Lab provides a central platform , REACH v4, for brands to effectively build, manage, and analyze their social, mobile and app-based marketing. For more information, check out www.directmessagelab.com, and follow us on Twitter, @dmlinfo.