World Map of Social Communities

July 18, 2011 § Leave a comment

Online Communities 2

A lot going on here. Facebook clearly looks like Russia and China combined into a super social community. Twitter looks like it has YouTube as a defense country, and is isolated by the Sea of Opinions and Sea of Protocol Confusion.  Poor email, SMS, and Spoken Language, who are all way off in Alaskan-Land.

It’s a little dated, from Summer 2010; A year in real-world is like 8 years in social media.

Google + hasn’t been rectified yet, and, Twitter has obviously conquered some land from Facebook since last summer; LinkedIn, Groupon, Gowalla, Yelp, Tumblr, Instagram etc. could all have nice thriving countries with excellent GDPs.

Not to mention, I think Facebook, Twitter, Google +, Tumblr could all have “satellite” countries because of their share options — Like, Follow, +1, Reblog — that have taken over the internet.

Direct Message Lab provides a central platform , REACH v4,  for brands to effectively build, manage, and analyze their social, mobile and app-based marketing. For more information, check out www.directmessagelab.com, and follow us on Twitter, @dmlinfo.

On-Base Percentage and Social Media Success

July 14, 2011 § Leave a comment

Not long ago, an MLB batter was measured by three raw statistics: batting average, home runs and RBI’s. These proved, time and time again, how players would be defined and measured. Things have since changed. Now, you have metrics such as on-base-percentage (OBP), slugging percentage (SLG) and on-base plus slugging (OPS). Unlike the batting average, OBP considers hits, walks, hit-by-pitches and sacrifice flies, and SLG concentrates on how much power a hitter has. SO, theoretically, a guy batting a measely.240 with a plethora of walks and sac flies could have an OBP of .360. Not too shabby.

Such is the case for social media metrics. Social media success has been judged by number of “Likes” on Facebook and number of “Followers” on Twitter. Sure, your 5000 fans are a great way to show you, indeed, have a social media presence. And look at all those followers you have. PHEW! What a socialite. But are these “Likes” and “Followers” adding value to your social media strategy, more importantly to your brand?

As “Likes” and “Followers” are the batting average and home runs of social media, statistics such as Clicks per Tweet, Actions per Follower or Fan, and Likes/Share per Post are the OBP and SLG. These metrics show how your audience receives and engages with your content. Do they click through the links that you post, and read what is on the other side? Do they share and ReTweet with their followers? A higher ReTweets per Tweet ratio can signal that your audience trusts the content you push, and Mentions per Tweet/Comments per Post is a leading indicator to measure the engagement that your messages insprire.

So, as you scour your metrics, looking for some ways to increase the total number of Followers or Likes, you should consider how to engage with those who already do. By sparking interaction and conversation, and having an audience that is willing to listen and take action, over time, your social media efforts will become the authority of your brand.

Remember, there’s 162 games in a season.

Direct Message Lab provides a central platform , REACH v4,  for brands to effectively build, manage, and analyze their social, mobile and app-based marketing. For more information, check out www.directmessagelab.com, and follow us on Twitter, @dmlinfo.

Q: What’s a Fan Worth? A: What’s a Hen Weigh?

June 24, 2011 § Leave a comment

CFO: I don’t believe this social media business is giving us the results, we only have 1000 followers. Our competitors have 10,000

CMO: Yes, sir. You are correct. But of those 1000 followers, 40% are direct supporters of our brand, 10% are respected journalists or brand advocates who could benefit us, and 50% are those who enjoy our content.

So, what’s a fan or follower worth? Social ROI this, Facebook ROI that. It all seems to be a big  mystery when it comes to finding out the return on your social investment. Turns out, there is a way to gauge this.

According to a study done by Hitwise, it turns out every Facebook follower is equaled to 20 unique hits to a website per year. Individually this may seem low, but, span than across an entire year with those 1,000 fans, do a little quick math, and voila! You have an extra 20,000 unique site hits, just from your social media efforts.

Getting to be an established socialite takes some time and dedication. Content relevant to your industry or brand is vital, and you must take part in the conversation around your brand; respond to complaints, acknowledge those loyal to you. Here are some other ways to add followers, and to show your CFO that your social efforts are a good investment.

So, what’s a hen weigh?

About five pounds.

Direct Message Lab provides a central platform , REACH v4,  for brands to effectively build, manage, and analyze their social, mobile and app-based marketing. For more information, check out www.directmessagelab.com, and follow us on Twitter, @dmlinfo.

Facebook to Add “Happening Now” Feature

June 14, 2011 § Leave a comment

Facebook announced last week that it has began testing a Happening Now sidebar on their news feed that will give its users real-time information on what their friends are liking, sharing and commenting.

At first glance. . .  and second and third glance, it appears as if Facebook is taking a direct page out of the Twitter book. Although Facebook denied reports that it had lost six million users in May, it has to be worried that its social counterpart is doing something they’re not and could be chipping away at their social share.

Facebook ‘s News Feed will now include: Top News, Most Recent and Happening Now.

Add the Games, Apps, Questions, Contests, a supply of Requests, this, that and the other, and, uhh, Houston, we have a  problem. While the Happening Now feed will allure those not familiar with Twitter’s ease and real-time parade, it will be another burden to those who just want to feed on the content.

It will flow the main content, but it won’t be the main flow of content.

As Facebook just aquired software design company, Sofa,  it will be interesting to see if a redesign is in store to put more feature on this new feed.

It’s also virtually impossible to tell from the screenshot where Facebook would incorporate all of its ads that it relies so heavily on? Hmm.

Direct Message Lab provides a central platform , REACH v4,  for brands to effectively build, manage, and analyze their social, mobile and app-based marketing. For more information, check out www.directmessagelab.com, and follow us on Twitter, @dmlinfo.

What the Zuck?

May 27, 2011 § Leave a comment

The good old days…where the first days of summer included a game of Monopoly long into the night, with a portable radio waving its antenna into the sky. Cell phones were “car phones,” regular phones were a nuisance and if a bag of Lays made it through the night, something was wrong.

Now? A little older, out at the bar, can’t go a minute – hell, 30 seconds — without reaching in my pocket with that “what’d I miss” mentality. Nothing, ya dummy, enjoy your Guinness already. I won’t even say how much social media is a part of our lives, too redundant. But how far is too far?

According to an article in The New York Times, Facebook is hell-bent on partnering with online music and movie services, Spotify and Netflix, respectively. Thus, adding infinitely more meaningless details of our lives into the never ending feed.

When does enough actually mean enough? Zuck needs to take a step back and just let things flow, for the sake of the 700 million people who made the company what it is. Of course these new features will get eaten up like a Bavarian donut, because when there are 700 million people sniffing around, 50% of which are everyday contributors and content clickers, you’re bound to get someone to chime in.

Remember the last social network who thought it could bully its way through every industry — adding music, games, polls, questions etc. Yea, ask Tom from Myspace how that ended up. So, how far off of their strategy of being the anti-Myspace — a central marketplace to socialize with your friends — is Facebook willing to go?

“Music, TV, news, books – those types of things I think people just naturally do with their friends,” said Zuckerberg. Who? Who shares ear buds? Who sits in a circle and reads the NY Times with their best friend on the weekends, or goes line-for-line in the Catcher in the Rye with their cronies? The fact that these things are things people discuss with friends is not the same as actually doing with friends.

The status update is ripping away the foundation of personal discussion. I don’t discuss, I update. Phooey. They want to get their hands into every aspect of everyday life as possible. Soon, you won’t be creeping Facebook, Facebook will be creeping you.

So, as June 1 approaches, and we begin to take our free-time outside, gimme a bag of Salt n Vinegar and bring me back to the days where snagging Boardwalk and Park Place was really something to brag to your friends about.

Direct Message Lab provides a central platform , REACH v4,  for brands to effectively build, manage, and analyze their social, mobile and app-based marketing. For more information, check out www.directmessagelab.com, and follow us on Twitter, @dmlinfo.

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